Frequently Asked Questions

Kurumsal Müzik Net is Viva Medya's licensed background music platform and a registered Viva Medya trademark. Music produced in Viva Medya's own studio is streamed to stores, cafes, restaurants and chains through Kurumsal Müzik Net.

Yes. You can see the packages, prices and the total for your number of branches at kurumsalmuzik.net/basvur and buy online by card or bank transfer. The platform is currently in Turkish. The service is only available to businesses, and tax identification details are required to purchase.

Web streaming runs in an internet browser, requires no installation and needs a constant internet connection. With offline streaming, the Kurumsal Müzik Player program downloads the music to the device in encrypted form and plays for up to 7 days without internet. Offline streaming also includes web streaming.

Yes, with the optional Announcement Package. The announcements you request are added to the stream at the times you schedule. In chains, you can target announcements to specific branches or branch groups.

Not for the music played on Kurumsal Müzik Net. This music was produced on behalf of Viva Medya and is licensed by Viva Medya; permission for its use comes directly from Viva Medya under your service agreement. Broadcasts from other sources such as radio, television, YouTube or live music are outside this scope. Details: kurumsalmuzik.net/telif-ve-lisans

The Kurumsal Müzik Broadcast Service Agreement signed by Viva Medya (as a PDF; a wet-signed copy by courier on request), the Music Usage Certificate you can present during inspections, and your invoice.

State that you stream through Kurumsal Müzik Net and that Viva Medya is your legal counterpart; do not sign any document or make any payment commitment. Forward any letter you receive to [email protected] within 7 days. Step-by-step guide and template reply letter: kurumsalmuzik.net/telif-ve-lisans

The service can be used simultaneously on as many devices as the number of branches (devices) you purchase. With the central panel for chains, you can manage all branches from one screen, group branches and target announcements.

The service does not renew automatically, and no payment is taken from your card on its own. For annual packages, you can request a full refund within 15 days of payment; monthly packages are non-refundable. Details: kurumsalmuzik.net/sozlesmeler/iptal-ve-iade

The service you receive with VM Radio Player, VM Web Player or VM Smart Stream continues. We will contact you separately about moving to Kurumsal Müzik Net. For questions: [email protected] · +90 212 807 05 87.

Yes. With a single corporate contract, all your branches gain legal music broadcasting rights. Whether you have 10 or 1000 branches, all your stores are under central protection. Viva Medya is legally responsible for the music played on the platform.

Viva Medya has been producing its own music library since 2014 and has had zero copyright lawsuits to date. The 100% financial and moral rights of all works in our library belong directly to Viva Medya within the scope of International Copyright Laws and treaties. We are not an intermediary platform; we are the direct producers and legal rights holders of the music.

Our biggest difference is that we provide the service with a service agreement signed by Viva Medya and a Music Usage Certificate.

We highly recommend questioning the source accuracy of sites offering music. The fact that songs are produced with AI does not directly mean they are "copyright-free" or "exempt from professional associations". Viva Medya produces its AI-assisted works under paid plans that grant commercial use rights and officially releases them under the name "Viva Medya". In the event of a possible inspection, having a strong commercial contract behind you is of critical importance for your brand's security.

During the inspection, simply present the "Music Usage Certificate" we delivered to you. This document proves that the legal rights of the music playing belong to Viva Medya. In case of any objection, Viva Medya Copyright and Licensing Support will get directly involved in the process.

Absolutely. Whether it's Pop, Global Pop, Deep House, or Chillout, all genres and songs in our library are within the scope of exemption. Thanks to these works produced in our own library, you will not encounter any surprise copyright claims.

No. The Viva Medya contract protects the broadcasts you will make from the date it is signed. Since retroactive fines cover previous violations, they cannot be canceled by our contract; however, you will eliminate all future legal risks.

Yes, your risk of getting fined is very high. Individual Spotify, Apple Music, or YouTube Premium accounts are sold strictly under "personal use only" terms. Broadcasting from these platforms in a commercial venue is a copyright infringement. Viva Medya directly provides you with a "Public Performance" commercial broadcasting license.

The Viva Medya license covers "recorded broadcasts" (In-store background music) in your business. For the popular works played by live musicians performing on stage, you must separately obtain a "Live Music License" from the relevant PROs. The two are completely independent legal situations.

No. The Viva Medya contract covers the "public performance in physical venues" of the works. The synchronization (Sync License) of songs in digital media, videos, or advertisements is not included in this contract. Digital advertising music usage requires a separate licensing agreement.

Our music library is updated regularly every month to ensure that the same tracks do not repeat in our clients' stores. Our archive consists of thousands of premium works, carefully selected by stripping away unnecessary songs, and produced with our arrangers and artificial intelligence technologies.

Absolutely. We are not an ordinary background music provider; we are Turkey's first artificial intelligence (A.I.) supported music factory. The Deep House, Global Pop, or Chillout style songs we produce are generated with professional licensed tools (e.g., using "clean" prompts suitable for radio) and have the same high-standard studio quality you hear on national radios.

Yes. If you want to play the works of well-known famous singers (mainstream) heard on radios or music channels in your commercial venue, you have to pay serious licensing fees to global and local PROs. To help you avoid these high costs, we save you from this risk by offering high-quality "Global Pop" or alternative works entirely produced by us, to which we own all global legal rights.

Yes. Since Viva Medya is a music factory with its own studios, arrangers, and innovative artificial intelligence infrastructure, it can produce concept songs and audio identities that reflect the spirit of your brand (for example, a Lounge or Jazz theme exclusive to your store).

Of course. Since in-store broadcasts appeal to customers of all age groups, our entire music archive is designed in accordance with retail standards. Especially "clean" structures are used in our song production processes, and words containing slang/profanity are strictly not included in our library.

To not compromise copyright security, employees do not have the authority to add well-known (copyrighted) popular songs to the archive or to inject songs into the system from their own phones. The broadcast stream is selected solely from the 100% legal and royalty-free pool provided to you by Viva Medya.

Yes. On Kurumsal Müzik Net, the stream is set up hour by hour; music is chosen by genre, album or mood. This way you can build an automatic broadcast stream that changes with the rhythm of the day.

Yes. We know very well the importance of special days in the retail sector. We have special templates and rapid scenarios for periods such as flow changes during Ramadan, Valentine's Day concepts, or New Year, both musically and in terms of corporate communication.

Viva Medya's goal is to lighten your operational load ("Let Broadcasters Do This Job"). On Kurumsal Müzik Net, you set up your stream hour by hour and choose music by genre, album or mood.

Yes. Corporate announcements, ad spots, and campaign announcements strategically placed within the music broadcast are prepared with professional voiceover artists and advanced artificial intelligence tools. Our goal is beyond playing music; it is to transform your store into a sales-oriented national radio station.

As Turkey's first "AI-Supported Music Factory," we have a very fast operational power. The announcement or ad texts you submit are usually voiced in our studios within 1-2 business days and directly included in the broadcast stream in your branches.

Yes, you can. Targeted (regional) announcement plannings can be made for different branches or regions according to businesses' marketing strategies.

Absolutely. According to our clients' requests, ads and announcements can be coded into the system at desired minute intervals. For example, timings such as "1 ad every 2 minutes" during campaign periods or "1 corporate sweep every 10 minutes" on standard days can directly influence customers' purchasing decisions.

Yes. We can produce in-store informative announcements in many languages such as English, Russian, and Arabic for hotels, restaurants, or malls located in tourist spots, using our professional voiceover staff or AI voice generation tools.

Of course. We can integrate the ready corporate jingles, ad spots, or special messages recorded by your executives on special days (holidays, New Year, etc.) into our system and ensure they are broadcast in any branch you wish.

Yes. We can do timed planning (cron) second by second via our central automation systems. You can lighten the operational load of your staff by placing special warning announcements precisely at your stores' closing times.

The annual package runs for 12 months. Web streaming can also be purchased monthly (1–6 months in advance). You can pay by credit or debit card (PayTR, up to 12 installments on annual plans) or by bank transfer/EFT (annual only).

No. Viva Medya is a software and music factory. We do not perform physical sound system hardware operations (such as speaker, amplifier sales, or cable laying). Our systems are designed to be plug-and-play, integrating seamlessly with your existing audio infrastructure.

Yes. You can instantly start using our systems by connecting a standard computer, an Android Box device, or an Android tablet already available in your store to your existing amplifier (sound system). You do not need extra, complex hardware.

Phone and WhatsApp: +90 (212) 807 05 87 · Email: [email protected] · Support: weekdays 09:00–18:00.

We are the direct producers of our own Music Factory (not an intermediary institution). However, for large projects, chain store installations, or technology partnerships (Shared Station logic), we can develop custom B2B dealership or partnership models with corporate firms. You can send us your project details via our contact page.